Although not a surprise to anyone in business, the level of change continues to make headlines as business leaders seek new ways to guide their businesses. 

 In the Wall Street Journal, Chairman and Chief Executive of Wells Fargo & Company, Dick Kovacevich commented that "things are constantly changing…" The article continues:  He spends more time on the phone, polling people in the ranks and simply trying to understand the issues.  "Every decision you make takes longer," he says.  (October 16, 2001, page 1)

 In addition to more standard challenges, management today faces new challenges:

  • We don't know what we are going to need to know.
  • We don't know when we are going to need to know it.
  • We often don't know—and have no easy way to get at—information that is known somewhere in our organizations.

 The Allison Group's Real-time Feedback can help you solve these new challenges, as well as providing real tools to assist in reaching more traditional organizational development goals such as creating flexibility while maintaining forward momentum.  Real-time Feedback makes it possible for senior managers to take the pulse of their organizations, as a whole, and by area, quickly and easily..

This program—with its leading-edge use of technology—has been successfully implemented in large, medium, and small businesses as well as government agencies. There are 3 mini-case studies at the end of this brochure.

Comments from clients include:

  • "This is exactly the kind of thing I was hoping for! Thanks for pointing it out." —President, Multi-National Technology Company
  • "Thanks for your efforts on this. You are providing feedback in a useful way, with minimal impact on my (and my team's) time. A rare contribution in the current environment."  —VP, Research & Development
  • "[Division Head name] presented the topics the two of you discussed last Thursday.  It is very helpful when he presents/talks about the RTF [Real-time Feedback], especially when he emphasizes the …current trends and presents his personal thoughts…. " â€”Assistant Manager, Communications

When implemented with discipline and coupled with leadership action and positive reinforcement, Real-time Feedback results in a work environment that is inclusive and collaborative and that fosters initiative and creativity.  It helps enterprises to:

  • build business momentum
  • identify early warning signs
  • connect people across boundaries (silos, geography)
  • provide a context
  • manage attention
  • enable teams to solve many of their own problems

 While it may appear similar to other programs, such as annual employee satisfaction surveys, it is quite different in approach and results. The process is continuous and flexible (you can choose new questions as events unfold). Typically the preliminary results are available the next business day, and—because the reports are available to everyone—it facilitates both bottom-up as well as top-down management. 

 The program uses the latest in technology and builds on the human capacity for pattern recognition to insure that the process does not take a lot of time (less than 5 minutes a session to provide feedback) or intrude on other business activities.

 Depending on client objectives, the process may yield information which correlates with the latest in research in business effectiveness.   For example, various clients have chosen to compare the results of their Real-time Feedback programs with those:

  • exhibited by the Fortune Magazine's 100 Best Companies to Work For,
  • described in Built to Last (by Collins and Porras), or
  • the top 12 questions shown to correlate with business performance according to research conducted by the Gallup Organization (in 80,000+ interviews).

 Real-time Feedback is an integral part of the Allison Group's Dynamic EnterpriseSM program.  It can be used as a stand-alone module or as part of a staged development plan.

Licensing enables companies to:

  • develop and use internal systems, and, if desired, feed the resulting information directly into dashboards presenting current company status.  (Dependent on your fire wall, we can also arrange feeds to your systems.)
  • certify internal staff as catalysts, program managers, coaches and trainers to manage and support the process.

  Licensing is customized for each client; please contact us for more information. .

Real-time Feedback method, questions, and  results © 2001 The Allison Group, LLC.  Survey Screens © 2000-2001 iTrenders.  All rights reserved.  Patents Pending.   Business Process Acceleration functionality © flypaper.com 2001.

The following mini-case studies are available which illustrate features of Real-time Feedback:

  • Global Consulting Team Effectiveness: Maintain morale, alignment, team effectiveness, and client satisfaction over long periods of time and across long distances. Insure that opportunities for additional business are not missed.
  • Maintaining Momentum During Rapid Change: Maintain momentum during layoffs, M&A activity, and terrorist incidents. 
  • Rapid, Cost-effective Growth: Grow rapidly (lots of hiring and training), while maintaining employee and customer satisfaction.  Simultaneously, improve training so that time-to-profit for new employees is significantly reduced.