Characteristics of Real-time Feedback

Characteristics of More Traditional Processes

• continuous

• singular (one time only) or periodic (i.e., annual)

• changing

• relatively fixed

• disciplined response system

• response often lagged input by weeks and months

• multiple closure mechanisms

• often limited closure

• broadly inclusive

• design limited to experts, input sometimes didn't include leaders, reporting often only to leaders

• embeded in context

• process frequently stand-alone and not integrated

• wide range of inquiry

• inquiry generally limited to very specific areas of expertise or position and/or satisfaction with products and services or employment conditions

• anonymity protected; identity encouraged

• often anonymous input, with no provision for identity and greater accountability

• process and human intervention coupled with networked systems delivery

• frequently either paper or facilitated process only
• often preferential use of design and technology limited to customers (as opposed to workforce, suppliers, etc.)

• inflows of energy and information

• not part of the mental model/cognitive maps when employee suverys were developed

• interface designed for speed and ease of use

• frequently laborious to complete

Some Differnces between Real-time Feedback^TM and more Traditional Processes